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Returns and refunds
Delivery of orders from zycle.eu is free in all 27 EU countries. If you return a product because you have changed your mind, you arrange and pay for return shipping.
Tell us you are withdrawing from the purchase
You have 14 calendar days from the day you or someone you designate receives the product to tell us you wish to withdraw. If items in one order arrive separately, the period runs from receipt of the last item. Contact Customer Service and clearly state your decision. Your order number and the product name will help us locate your purchase.
Send the product back
We will provide the return address, shipping instructions and the carrier’s contact details. Book and pay for the return shipment and obtain the label or documents directly from the carrier. Send the product without undue delay and within 14 calendar days after notifying us. Keep your proof of dispatch.
Condition of the product
You may open the packaging and inspect the product to establish its nature, characteristics and functioning. Pack it securely and include its accessories. You may be liable for any loss in value caused by handling beyond what is necessary for that inspection. Opening the packaging to inspect the product does not by itself prevent a return.
When we issue your refund
ZYCLE will refund the amount due using the original payment method, without undue delay and within 14 calendar days of your withdrawal notice. Where applicable, we may withhold the refund until we receive the product or proof that you have sent it back, whichever comes first.
Once the refund is due, we will issue it within 2 working days, or sooner to meet the legal deadline. If that deadline passes while we lawfully withhold the refund, we will issue it without delay on receipt of the goods or proof of dispatch. Arrival at our warehouse does not start another 14-day period. Your bank or payment provider determines when the credit appears in your account.
Exchanging a model, colour or size
We do not offer voluntary exchanges for another model, colour or size. To buy a different product, return the original purchase under your right of withdrawal and place a separate order.
Faulty, incorrect or non-conforming products
If the product is faulty, is not what you ordered or otherwise fails to conform to the contract, contact Customer Service. We will arrange the applicable legal remedy, including repair or replacement free of charge or, where appropriate, a price reduction or termination of the contract. ZYCLE covers necessary transport costs. Your rights in these cases are independent of our withdrawal and voluntary exchange terms.
