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If you need assistance with your online purchase, do not hesitate to contact the ZYCLE customer service team. We are here to help you through the different contact options you will find on our website, we are at your disposal!
Unfortunately, it is not possible to add new items to an already confirmed order. We suggest you check your selection before finalising your purchase to make sure it is complete. If by some oversight you missed it, don't worry. You always have the option to place a new order and enjoy free shipping.
To use a discount voucher, simply add the product to your cart and then click on the ‘View cart’ button to see the items you have selected. At the bottom of the page, you will find the option to apply your voucher, and the discount will be applied directly to the final price, then all you have to do is complete your purchase!
Good news! At ZYCLE we ship products to Spain and throughout the European Union. Remember that delivery times may vary depending on your location. If you have any questions, don't hesitate to ask!
Initial delivery is free in all 27 EU countries.
At ZYCLE, we offer several payment options so you can choose the one that suits you best. Here are our options:
- Credit Card: Quick and easy.
- PayPal: Instant security and convenience.
- Google Pay: Simplify your payments with a single touch.
- Apple Pay: The fastest way to pay from your Apple device.
- Bizum: Send money instantly with just one click.
- Klarna: Buy now and pay later, hassle-free!
Choose your preferred method and enjoy your shopping experience at ZYCLE.
Of course you can! At ZYCLE, we offer you different payment methods that allow you to defer your purchases. This way you can enjoy the flexibility you need to manage your payments conveniently and in a way that suits your needs.
If you don’t remember your password or are having difficulties recovering it, don’t worry. Please contact us and our team will assist you as soon as possible.
We can reset your password and provide you with new credentials so that, once logged in, you can easily change it from the “My Account” section.
If the issue persists or you don’t receive the email, please check your spam folder or let us know so we can assist you.
Problems placing an order
There may be several reasons why the credit or debit card payment was not processed correctly: some details may be incorrect, the card may have expired, or there may be insufficient funds.
We recommend first contacting your bank to confirm that everything is in order.
If the problem persists, you can choose another available payment method or contact us through this form.
I have made my purchase
After completing your purchase, you will receive an email from the shipping agency with a link to track the status and evolution of your shipment in real time. If you do not receive this email within two working days, we suggest you check your spam folder.
These emails may have been sent to your spam folder.
If this is not the case, please contact us.
In general, deliveries within the peninsula take 2 to 3 working days. For deliveries within the European Union, the estimated delivery time is 6 to 7 working days. Please note that these times are approximate and may vary depending on transport and delivery circumstances. Don't worry! You can check the status of your order at any time via the tracking link.
You have 14 calendar days from receipt to notify Customer Service that you are withdrawing, and 14 calendar days from that notice to send the product back. ZYCLE gives you the instructions, return address and carrier’s contact details. You book and pay for the return and obtain the shipping label.
You may open the packaging and inspect the product to establish its nature, characteristics and functioning. Pack it securely and include its accessories. You may be liable for any loss in value caused by handling beyond what is necessary for that inspection. Opening the packaging to inspect the product does not by itself prevent a return.
ZYCLE will refund the amount due using the original payment method, without undue delay and within 14 calendar days of your withdrawal notice. Where applicable, we may withhold the refund until we receive the product or proof that you have sent it back, whichever comes first.
Once the refund is due, we will issue it within 2 working days, or sooner to meet the legal deadline. If that deadline passes while we lawfully withhold the refund, we will issue it without delay on receipt of the goods or proof of dispatch. Arrival at our warehouse does not start another 14-day period. Your bank or payment provider determines when the credit appears in your account.
We do not offer voluntary exchanges for another model, colour or size. To buy a different product, return the original purchase under your right of withdrawal and place a separate order.
I have received my order
If you need to cancel your order, we are here to help! Please contact our customer service and provide your order number. If your order has not yet been shipped, we will proceed to cancel and refund you. If it has already been shipped, we will guide you through the return process.
If the product is faulty, is not what you ordered or otherwise fails to conform to the contract, contact Customer Service. We will arrange the applicable legal remedy, including repair or replacement free of charge or, where appropriate, a price reduction or termination of the contract. ZYCLE covers necessary transport costs. Your rights in these cases are independent of our withdrawal and voluntary exchange terms.
My order did not arrive on the expected date
At ZYCLE, all of our products are covered by a 2-year warranty from delivery, and if you purchased from 1 January 2022, you have a 3-year warranty in the UK! During this period, we guarantee that any faults or defects will be repaired or replaced at no cost to you.
Ten en cuenta que la garantía no cubre daños por uso inadecuado, accidentes, humedad, insectos, o modificaciones no autorizadas. Además, si realizas una reparación fuera de garantía, las piezas sustituidas tendrán 6 meses de garantía desde la fecha de la reparación.
¡Tu satisfacción es nuestra prioridad!
Delivery times may be extended during periods of high demand or if the courier company experiences any delivery issues.
Remember that you can track your order through the link provided in the shipping confirmation email. You can find more information about delivery times here.
If you have received your order and one or more products are missing, please send us a request attaching photos of the box and the label where the delivery details can be clearly seen. We will provide a solution as soon as possible.
If we have already agreed on a collection date with you and the courier company has not picked up the package on the scheduled day, please contact us through this form so that we can request a new collection or investigate the cause of the delay.
