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If you need assistance with your online purchase, do not hesitate to contact the ZYCLE customer service team. We are here to help you through the different contact options you will find on our website, we are at your disposal!
Unfortunately, it is not possible to add new items to an already confirmed order. We suggest you check your selection before finalising your purchase to make sure it is complete. If by some oversight you missed it, don't worry. You always have the option to place a new order and enjoy free shipping.
To use a discount voucher, simply add the product to your cart and then click on the ‘View cart’ button to see the items you have selected. At the bottom of the page, you will find the option to apply your voucher, and the discount will be applied directly to the final price, then all you have to do is complete your purchase!
Good news! At ZYCLE we ship products to Spain and throughout the European Union. Remember that delivery times may vary depending on your location. If you have any questions, don't hesitate to ask!
We are happy to inform you that ZYCLE does not charge shipping costs! You can enjoy your products without worrying about additional costs, as all shipments are free of charge. We want your shopping experience to be as pleasant as possible.
At ZYCLE, we offer several payment options so you can choose the one that suits you best. Here are our options:
- Credit Card: Quick and easy.
- PayPal: Instant security and convenience.
- Google Pay: Simplify your payments with a single touch.
- Apple Pay: The fastest way to pay from your Apple device.
- Bizum: Send money instantly with just one click.
- Klarna: Buy now and pay later, hassle-free!
Choose your preferred method and enjoy your shopping experience at ZYCLE.
Of course you can! At ZYCLE, we offer you different payment methods that allow you to defer your purchases. This way you can enjoy the flexibility you need to manage your payments conveniently and in a way that suits your needs.
If you don’t remember your password or are having difficulties recovering it, don’t worry. Please contact us and our team will assist you as soon as possible.
We can reset your password and provide you with new credentials so that, once logged in, you can easily change it from the “My Account” section.
If the issue persists or you don’t receive the email, please check your spam folder or let us know so we can assist you.
Problems placing an order
There may be several reasons why the credit or debit card payment was not processed correctly: some details may be incorrect, the card may have expired, or there may be insufficient funds.
We recommend first contacting your bank to confirm that everything is in order.
If the problem persists, you can choose another available payment method or contact us through this form.
I have made my purchase
After completing your purchase, you will receive an email from the shipping agency with a link to track the status and evolution of your shipment in real time. If you do not receive this email within two working days, we suggest you check your spam folder.
These emails may have been sent to your spam folder.
If this is not the case, please contact us.
In general, deliveries within the peninsula take 2 to 3 working days. For deliveries within the European Union, the estimated delivery time is 6 to 7 working days. Please note that these times are approximate and may vary depending on transport and delivery circumstances. Don't worry! You can check the status of your order at any time via the tracking link.
I haven’t received the order or shipping confirmation email
If you change your mind, you have 14 calendar days from receipt to return the product. Please contact customer service and provide the necessary documentation. The product must be in its original, unopened condition with all seals, accessories and coupons intact.
The return must be sent postage paid, as shipping costs are not covered in case of withdrawal. Once the product has been received and verified, we will process the refund using the same payment method. Refund times may vary depending on your bank or payment method.
I have received my order
If you need to cancel your order, we are here to help! Please contact our customer service and provide your order number. If your order has not yet been shipped, we will proceed to cancel and refund you. If it has already been shipped, we will guide you through the return process.
If you receive a damaged or incorrect product, we recommend that you inform us within 24 hours. This will enable us to handle the incident efficiently. Also, please note that during the warranty period, ZYCLE undertakes to repair or replace any defective product at no cost to you.
My order did not arrive on the expected date
At ZYCLE, all of our products are covered by a 2-year warranty from delivery, and if you purchased from 1 January 2022, you have a 3-year warranty in the UK! During this period, we guarantee that any faults or defects will be repaired or replaced at no cost to you.
Ten en cuenta que la garantía no cubre daños por uso inadecuado, accidentes, humedad, insectos, o modificaciones no autorizadas. Además, si realizas una reparación fuera de garantía, las piezas sustituidas tendrán 6 meses de garantía desde la fecha de la reparación.
¡Tu satisfacción es nuestra prioridad!
Delivery times may be extended during periods of high demand or if the courier company experiences any delivery issues.
Remember that you can track your order through the link provided in the shipping confirmation email. You can find more information about delivery times here.
If you have received your order and one or more products are missing, please send us a request attaching photos of the box and the label where the delivery details can be clearly seen. We will provide a solution as soon as possible.
If we have already agreed on a collection date with you and the courier company has not picked up the package on the scheduled day, please contact us through this form so that we can request a new collection or investigate the cause of the delay.
