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General Terms and Conditions of Contract
These General Terms and Conditions of Contract (GTCC) explain how the purchase of products on our website works: www.zycle.eu. ZYCLE is a registered trademark of VERSA DESIGN S.L., a Spanish company with NIF B64995640, located at Carrer Mitgera 19, 46560 Massalfassar, Valencia.
By making a purchase on www.zycle.eu, you accept our GTCC and commit to complying with them. We recommend reading them before making a purchase. The GTCC may change without prior notice, but they will always be available for review on the website. By completing your order, you agree to the price and conditions at the time.
Once the order is placed, the purchase is formalized with all legal guarantees for the user. ZYCLE reserves the right to suspend access to the website if any breach of the GTCC or cases of fraud are detected.
How to Place an Order
When you complete your purchase on ZYCLE (after entering your personal and payment details), we will send you an order confirmation to the email address you provided, which will be considered as the sales contract. If the product is unavailable, we will inform you immediately and offer you the option to choose a similar item or request a refund of the amount paid. If there is a price difference, we will either refund you or request the additional payment, as applicable.
Payment Methods
We offer various payment methods to ensure your convenience during the purchasing process:
- Credit Card: For immediate and secure purchases, charging the amount to the cardholder's account.
- PayPal: This platform facilitates online payments, allowing secure transfers without the need to share bank details.
- Bizum: Take advantage of this instant mobile payment system, which allows users and merchants to send and receive money easily, securely, and instantly.
- Klarna: This service offers the option to buy now and pay later, allowing customers to manage their payments in flexible installments and in a secure way.
Additionally, remember that several of the payment methods we offer allow you to defer your purchases, providing you with flexibility to manage your payments in a convenient and tailored manner.
Shipping
We ship to Spain and the European Union. Delivery time for shipments within the peninsula is typically 2 to 3 business days. For shipments to the European Union, the delivery time is 6 to 7 business days. These times are approximate and may vary depending on the carrier. You can check the status of your order at any time through the tracking link. If you receive a product damaged during transportation, we recommend contacting us within the first 24 hours so that we can handle the issue with the shipping company.
Shipping Costs
Initial delivery is free in all 27 EU countries.
Returns
You have 14 calendar days from receipt to notify Customer Service that you are withdrawing, and 14 calendar days from that notice to send the product back. ZYCLE gives you the instructions, return address and carrier’s contact details. You book and pay for the return and obtain the shipping label.
You may open the packaging and inspect the product to establish its nature, characteristics and functioning. Pack it securely and include its accessories. You may be liable for any loss in value caused by handling beyond what is necessary for that inspection. Opening the packaging to inspect the product does not by itself prevent a return.
ZYCLE will refund the amount due using the original payment method, without undue delay and within 14 calendar days of your withdrawal notice. Where applicable, we may withhold the refund until we receive the product or proof that you have sent it back, whichever comes first.
Once the refund is due, we will issue it within 2 working days, or sooner to meet the legal deadline. If that deadline passes while we lawfully withhold the refund, we will issue it without delay on receipt of the goods or proof of dispatch. Arrival at our warehouse does not start another 14-day period. Your bank or payment provider determines when the credit appears in your account.
We do not offer voluntary exchanges for another model, colour or size. To buy a different product, return the original purchase under your right of withdrawal and place a separate order.
Faulty, incorrect or non-conforming products
If the product is faulty, is not what you ordered or otherwise fails to conform to the contract, contact Customer Service. We will arrange the applicable legal remedy, including repair or replacement free of charge or, where appropriate, a price reduction or termination of the contract. ZYCLE covers necessary transport costs. Your rights in these cases are independent of our withdrawal and voluntary exchange terms.
Warranty Terms
The ZYCLE warranty is governed in accordance with the provisions of articles 114 and following of the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. In accordance with current legislation, the warranty period is 2 years from the delivery of the product (purchases made after 1 January 2022 have 3 years in Spain). All products delivered by ZYCLE comply with the contract.
During the warranty period, if your product is faulty or defective, we will repair or replace it at no additional cost to you. Please note that this warranty does not cover damage caused by improper or unreasonable use or maintenance, accidents, excessive moisture, insects, improper packaging, lightning, power surges, tampering, alteration or unauthorised modifications.
Repairs made under warranty do not modify the duration of the warranty. In the case of out-of-warranty repairs, the parts or components that are replaced are guaranteed for 6 months from the date of repair, although this guarantee does not cover transport costs or necessary labour.
Frequently Asked Questions
For more information and to resolve any doubts you may have, we invite you to visit our frequently asked questions section. There, you will find answers to the most common questions about our products and services, helping you enjoy a more complete and satisfying shopping experience.